Delivery times depend on the product type and stock availability. Standard items ship quickly, while larger equipment like beds or scooters may take a few extra days for handling.

Many large mobility items — such as scooters, rise-and-recline chairs, and adjustable beds — can include assembly or white-glove service depending on the product.

Eligible customers with long-term medical conditions or disabilities may qualify for VAT-exempt purchases on mobility products.

Absolutely — Mobility-Direct specializes in equipment designed for seniors, home-care users, and individuals needing extra support.

Contact customer support immediately with photos of the damage. The store will assist with repair, replacement, or return according to their policy.

Yes, most mobility scooters, wheelchairs, beds, and other equipment come with manufacturer warranties. Warranty length varies by product and brand.